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Terms of Use

Revision Policy

Number of revisions is subject to the package you will choose. You will be allowed to revise your design according to the number we have mentioned in our package details. We take full responsibility of providing our customers with the best of our works and will continue to revise a design until you are fully satisfied. No additional cost is charged until the design concept stays unchanged. The turnaround time of the revised design would be 48 Hours.

Refund Policy

E Pixel Services motto is very clean and clear, 100% Customer Statistacation or full Refund. However company has some Refund Policies that need to be fulfilled to qualify for the refund. The Refund Policy is void if;

  • You have purchased any special packages.
  • The initial concepts and the final project have been commenced.
  • You have asked for revisions.
  • The project has been cancelled because of any personal reasons and not related to the company.
  • You did not contact E Pixel Services for more than 2 weeks after allotting the project and submitting of initial designs.
  • Any of the companys policies has been breached.
  • Other companies or designers, besides E Pixel Services, have been assigned the same project.
  • The creative brief was not filled correctly.
  • You demand a complete change in design.
  • You did not ask for refund within the given timeframe.
  • The business has been closed or changing name or its trade.

Note: E Pixel Services reserves all the rights to nullify the contract or reject any project. Once you have asked for the refund, you are no longer entitled to use any of the company’s concepts in any way. Copyrights will be the company’s property and you will have no claims to them.

Claim Your Refund

In order to avail your refund, follow the following steps:

You can claim your refund by:

  • Dialing our Contact Number # +1-844-417-8787
  • Live Chat. Click here to start chat now
  • Sending us an Email.

As we receive your refund claim, we will try our best to respond to your concerns in accordance with the refund policy mentioned above. Once the inquiry is complete and you are eligible for the respective process, we will start the process immediately.

Once you have acquired your refunds, you will not possess any rights to any design made byc oE Pixel Services; we will provide the information of the Copyright Acquisition to the Government Copyright Agencies to make sure that no design is used illegally.

Quality Assurance Policy

  • It is our utmost priority to meet your expectation completely, which is why our designers work hard to assure perfect accuracy with the given specifications.
  • We do not believe in substandard work, each of our designs is well thought and researched before the actual commencement of designing.

100% Satisfaction Guarantee

  • We work with the motive of going beyond our customers expectations and never settle unless we have fully done that.
  • We keep revising your order until you are fully satisfied. (Number of Revisions is subject to the chosen package)

Delivery Policy

  • The order files are sent on the specified account area according to the date mentioned on Order Confirmation and a confirmation e-mail is also forwarded the same account area.
  • The turnaround time is subject to the selected package but the minimum duration we take to deliver your order is 2 working days.
  • Should you need an order on urgent basis, you may let us know and our customer support team is always ready to help you.

Record Maintenance

  • E Pixel Services always keeps record of every finalized design that is delivered to you. This record maintenance allows us to provide you the same file in case you lose it.

Customer Support

  • Our customer support is always ready to help you with any of your questions or queries. It is our utmost priority to address all your queries, concerns or questions right when you need.

Communication Policy

  • You agree that E Pixel Services shall not be liable for the communication not done through our own domain sales@epixelservices.com/ info@epixelservices.com or through any number that we have not provided or mentioned on our official website.
  • You further agree that we are not responsible for any damages that might have been caused as a result of communication done through contact details other than we have provided.
  • We take full responsibility of the correspondence that is done with email address that comes under our domain (sales@epixelservices.com/ info@epixelservices.com) or the communication that took place via our number.

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