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Frequently Asked Questions

  • Where are you located and why should I choose Epixel Services?

    We are actually a global company with offices between ours and our affiliates all around the world! Our primary operations offices are in New Delhi, India. What sets us apart from many companies is that we can do everything for your company virtually instead of just one or two. There are many companies that specialize in one area such as internet marketing, website development etc.; but we are all of those and more. If it can be done digitally and you can imagine it, chances are we can do it!

  • What are your office hours?

    Since the majority of our clients are from US, most of our team are working at US timing 9 am - 5pm EST Monday through Friday. To accommodate needs of clients in other locations such as Europe we also have another shift from 10 pm to 6 am EST as well. By special request we can accommodate nearly any hours for your web team team you would like as we have some processes working 24/7

  • How can I place my order for website designing and development?

    You can directly place an order online. The steps are given in our How It Works section.

  • What happens once I sign up?

    You will be contacted by one of our Team Leader within 12 to 24 hours after your sign up and they will assign you a dedicated team who they think will be the best team for you depending on your requirements. Typically you can start sending your work the very next day after you sign up (within 24 hours)

  • What if I am not happy with the current Website Design?.

    You can always reach your Team Leader directly and discuss any concerns that you might have if you are not satisfied with the current Design. The team leader will ask the team to change the design accordingly if still you don't satisfy, We will change your project Designer and developer if needed. If something else is not going well on your project or you would like to contact customer service, please email

  • What is your hourly rate?

    Yes, we do provide an hourly rate service for $10 per hour. However we encourage our clients to take advantage of our full website plans. Our plans are designed in such a way that the higher the plan amount, the lower will be your hourly rate.

  • Can I have a look at your website designing and development samples?

    Yes. We welcome you to visit our website designing and development portfolio on our website. For more samples please contact us.

  • How much do you charge for website designing and development service?

    You can see our packages on the website. We have developed four unique packages by taking into consideration the needs and requirements of our clients. Please visit our website designing page for more details.

  • What type of services you offer?

    Our major services are listed below:

    • Website designing
    • Logo designing
    • Internet Marketing
  • Do you have hosting services as well?

    Yes, we have hosting services as you can see in our website designing and development packages. We also provide consulting services regarding setting up of email accounts, hosting, databases and other relevant information.

  • What If I dont want to take the hosting service or if I wanted to host your developed website design on my preference host?

    You can opt for this. If you want website designing and development service only, we can do it for you. After completion of the website you are free to use the source code wherever you want.

  • If I want to upgrade my website or want few changes in future can you help in the matter?

    Yes, we can provide you the service. The fee would depend on the required changes. If it requires minor changes, it will be free and done within an hour otherwise you will be required to fill our enquiry form.

  • Can you make changes to a website developed by some other organization?

    Yes, we can but it takes more time to modify such websites. For fee you can fill up our enquiry form.

  • I dont know anything about the requirements related to website design and development. Can you please guide me?

    Yes, we will. For this please contact us, we will provide you complete guidance for free.

  • Is your website designing and development service compliant by law and what about non-disclosure agreements and other legal perspectives?

    At Epixel Services we believe in building transparent and secure relationship with our clients. We do follow and practice standard and legal rules and regulations. Thatís why with every project you will get:

    • Contract Terms and conditions
    • Detailed Invoice
    • Non-Disclosure Agreement
    • Project Sitemap
    • Design layouts cut
  • What is Website Development/programming?

    Website development/programming is development of a software program at the back end built on programming language or a database or both. Software development for website is a dynamic database constructed website that can be easily accessed all over the world

  • Is your developed website compatible with all browsers?

    Yes, we develop websites designs and layouts which are compatible with all the browsers and in multiple devices.

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